Channel Account Manager Grocery Pharmacy

Location Dublin
Discipline: Sales & Marketing
Job type: Permanent
Contact name: Pauline Lynch

Contact email:
Job ref: J40032
Published: about 2 months ago
Startdate: ASAP

Channel Account Manager (FMCG) Grocery Pharmacy


The Channel Account Manager is responsible for building strong working relationships with the customer buying team; developing and executing customer business plans at a category level which deliver USG, Market Share and Profitability in line with our fundamentals for growth ambitions. They are accountable for the day-to-day contact with the customer buyers, supply chain, shopper marketing, internal Commercial & Brand contacts.


  • Build strong and sustainable customer relationships

  • Negotiate effectively with your customer, e.g. to agree trade terms, trade funding, and counterparts

  • Manage the relationship aspects of key customer ‘events’, e.g. launching of new products, cost price changes, breaches of trade terms

  • Develop and deliver the customer strategic business plan for relevant categories , and the joint customer business plan, working closely with CCD, Category Managers and Marketing

  • Develop and deliver an optimal integrated category promotional plan (including selling the plan with the customer)

  • Manage promotional and non-promotional investments with the customer and ensure all agreements are properly documented and stored

  • Work closely with trading executives to ensure administrative aspects of promotions are completed

  • Manage the launch of new products with customers, e.g. selling in the new product, providing samples etc

  • Ensure effective in-store activation of key events (e.g. promotions, range reviews), providing clear briefings to the Retail Operations Team


  • Minimum 2 to 3 years relevant Account Management

  • Experience within the Customer base, Pharmacy

  • Prior commercial experience and exposure to P&L management

  • Proven history of working within a team environment

  • Prior experience of leading and developing a direct report preferable however not essential


  • Accountability & Responsibility

  • Consumer and Customer Focus

  • Bias for Action

  • Building Talent and Teams

  • Agility & Adaptability