My client operates a full outsource Arrears Support Unit (ASU) model for defaulted PDH & BTL mortgage accounts and properties being taken into possession.
This new role will be dedicated to effectively trying to rehabilitate a portfolio of PDH and BTL mortgage accounts through the early arrears process up to the appointment of a receiver. Reporting directly to a mortgage servicing Team Leader, The ASU Executive will have to operate to prescribed business targets and ensure adherence to CCMA, CPC and other relevant controlled policies and procedures. Must have the ability to recognise and prioritise key tasks, and the necessity to be highly detail orientated.
Overall management and responsibility for a dedicated portfolio of mortgage accounts in arrears on our bespoke mortgage platform.
Contact customers by letter, telephone and face to face in accordance with Code of Conduct for Mortgage Arrears (CCMA), Mortgage Arrears Resolution Process (MARP) the Consumer Protection Code (CPC).
Come to arrangement with borrowers, within prescribed parameters.
Recommend strategy and options on your portfolio to senior management.
Deal with service queries in a prompt and professional manner.
Achievement of Individual and team targets.
Quality and Risk mitigation.
Skills & Experience
A proved track record in credit management.
Ability to work to designated individual and team targets.
Ability to write comprehensive executive summaries and recommendations.
Sound working knowledge of CCMA, CPC, MARP.
Collections and recoveries experience as part of an ASU team would be an advantage.
APA in housing loans is desirable.
IT literacy – high level competence in Microsoft Word & Excel
Customer Service and Commercial Awareness
Influencing/Persuasion and Negotiation skills
Communication skills – Interpersonal and Written
Judgment & Decision-Making
A flexible approach to work and the ability to adapt in a fast paced environment
Ability to interact effectively with varied stakeholders to achieve your goals
Highly detail oriented
This role offers remote working and is an excellent opportunity for the right candidate. The role offers an excellent salary and package. For consideration please forward you CV or phone 01 7038818.